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Gourmet retailer imports cheeses, other specialty foods »

Four stores attract different customers »

In today's competitive environment, retailers can't afford to lose a sale -- and a loyal customer -- due to unavailability of merchandise. Proper inventory management plays a central role in every retailer's need to satisfy customers. »

Feng shui means wind and water. Even though feng shui is no longer a new topic in the Western world, it is a timeless concept that truly works, regardless of whether one believes in it or not. »

I was at an In-N-Out Burger in California the other day and noticed that when I received my drink, the server put a straw in my cup with the top end of the straw wrapper still in place. »

Knowing that today's customers are jaded by focus groups and exit surveys, it is our job to understand what customers really want. »

Kohno is President and CEO of L.A.-based Retail Element. With over 20 years of experience, he has worked with clients including Macy's, Federated, May's Department Stores, NASDAQ Times Square, MGM Grand, Disney and Geary's Beverly Hills, and is known for creating distinctive, brand-building retail environments. »