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Knowing that today's customers are jaded by focus groups and exit surveys, it is our job to understand what customers really want. »

As starches go, pasta is surely one of the world's favorites as well as the most versatile. In considering pasta, however, for all the myriad shapes and sizes that one has to choose from in the modern food store, it is always surprising to me that couscous is so underutilized in the American kitchen. »

Kohno is President and CEO of L.A.-based Retail Element. With over 20 years of experience, he has worked with clients including Macy's, Federated, May's Department Stores, NASDAQ Times Square, MGM Grand, Disney and Geary's Beverly Hills, and is known for creating distinctive, brand-building retail environments. »

The banks are finding new and creative ways of losing billions of dollars. The auto companies are doing it the old-fashioned way. »

Marketing these days means a lot of experimenting. How does the gourmet retailer compete against the big competition like amazon.com? "I want to develop a more robust Web site. »

Tamari refers to a soy sauce traditionally brewed with soybeans and little or no wheat, giving it a more elegant flavor than ordinary soy sauce. »

Ingredients & Implements discusses a wide range of specialty gourmet products from honey to créme whippers to foie gras to woks. Arm your staff and your customers with this brief, yet in-depth vignettes of popular categories in your store. Great for store handouts and newsletters. »