|
|
|
| Effective E-mail Communication
When the Zingerman's Deli opened in 1982, personal computers were rare, and all of our business correspondence was done by typewriter and snail mail. More » |
| Handling Customer Complaints
As any retailer can tell you, if you handle a customer's complaint well, you can strengthen your connection to that customer. Handle it poorly, and you may never see the customer again. More » |
| Staff Training
"She's got such a bad attitude!" "He gets his work done but it's clear he doesn't really care about the store." "We're looking for team players, not drama queens, victims or martyrs!" More » |
|
|
|
MORE Staff Training |
|
|
|
|
|
