Speaker presentations will be available here within 30 days of the conference close.
Retail 2020: Surging Ahead in Challenging Times
Designed specifically for the specialty food and kitchenware retail industry, Retail2020 provides tools to help retailers thrive in an
increasingly difficult market. At the Bently Reserve, specialty independent retailers, vendors and industry experts will be exposed to
nuts-and-bolts tactics for maintaining growth and profitability. Our second annual conference brings to light the issues of today’s consumer
climate and arms attendees with practical solutions to everyday issues and hands-on strategies they can implement in their retail environments
when they return to work recharged and renewed.
Retail 2020: The Future of Specialty Retailing
San Francisco, Calif., August 4 – 6, 2009
Location: The Bently Reserve
The Bently Reserve Banking Hall is the epitome of the stately grandeur and timeless elegance of the banking temple tradition; it is one that
hearkens back to Rome, but is also a part of San Francisco’s rich and colorful history. Originally part of the 1924 Federal Reserve, the
Banking Hall is now a prestigious and versatile event space. The Bently Conference Center is a breathtaking amalgam of cutting-edge technology,
eco-friendly amenities and classic design. With seven meeting rooms and over 4,000 square feet, it boasts a truly versatile collection of
spaces that can accommodate almost any meeting. Combined with the world-famous Banking Hall, it’s a stunning venue for both conferences
and private gatherings.
Networking & Educational Programs
Tuesday, Aug. 4
2 p.m. to 6 p.m. – Registration Open
Location: Battery Street Lobby
7 p.m. to 9 p.m. – Welcome Reception
Come join us to mark the start of an educational conference like no other. Network with other retailers in the specialty food and
kitchenware industry, along with conference speakers, vendors, and staff of The Gourmet Retailer.
Location: Upper Mezzanine
Wednesday, Aug. 5
7 a.m. – Breakfast
Sponsored by Aktive Lifestyles
Location: Banking Hall
 8 a.m. to 9:30 a.m. – Welcome & Keynote Speaker
Surpassing Expectations: How You Do…What You Do
From his experience as a senior sales executive with Unilever and The Nielsen Company, Bob Livingston has refined a road map for delivering
outstanding customer service. In his book “How You Do…What You Do,” Bob helps executives re-imagine their corporate culture as one of purpose and service. Livingston’s proven road map for achieving service excellence differentiates your store from the competition, as Bob shows
you how to develop and live your purpose and values as a company. Bob helps you build a service-oriented culture of continuous improvement
that focuses on your customers’ needs and creates a passion for service excellence. This inspirational approach to service builds customer
loyalty and job satisfaction on all sides.
Speaker: Bob Livingston, Founder and CEO of REL Communications
Location: Banking Hall
9:30 a.m. to 10 a.m. – Vendor & Coffee Break
Sponsored by Capresso
Location: Banking Hall
 10 a.m. to 11:30 a.m.
Empowering Your Team When Customers Don’t Know What They Don’t Know –
Profitable Retailing in an I-Pod Age”
For 27 years, Ian Baldwin has helped independent, family-owned specialty garden and home retailers make more money with less stress,
focusing both on the nuts-and-bolts of finances, and store layout and display. Here, Ian shares his insights on operating profitably in any
intensely seasonal business and addresses the challenges of selling to the emerging next generation of consumers. Follow case studies from
Ian’s Sales and Merchandising Best Practices developed through training with legendary retailers like Sickles Market (N.J.), Stauffer’s of
Kissel Hill (Pa.) and Roger’s Gardens in California.
Speaker: Ian Baldwin, Retail Home & Garden Consultant
Location: Banking Hall
11:30 a.m. to 12:30 p.m. – Vendor & Coffee Break
Sponsored by Capresso
Location: Banking Hall
 12:30 p.m. to 1:30 p.m. – Lunch & Keynote
The Ownership Quotient
In his new book, “The Ownership Quotient,” with co-authors and Harvard Business School professors James Heskett and Earl Sasser, Joe Wheeler
argues that the path to better performance starts with achieving a level of employee commitment he describes as “ownership.” It may be the single most important idea you pay attention to this year.
Speaker: Joe Wheeler, Executive Director, The Service Profit Chain Institute
Sponsored by Kitchen Resource
Location: Banking Hall
1:30 p.m. to 2:30 p.m. – Vendor Break
Location: Banking Hall
Afternoon Concurrent Sessions, Sponsored by International Housewares Association
Enjoy a Smoothie Break, The Vitamix Team will be making smoothies in the second floor conference lobby.
2:00 p.m. to 3:30 p.m – Design Workshops [Concurrent Session]
Ian Baldwin will give insights into best practices for merchandising. Retailers will be given the opportunity to build their own display to
be judged by their peers during this evening’s reception.
Location: Banking Hall
2:30 p.m. to 4:30 p.m. – Vendor Meetings [Concurrent Session]
Pre-established
appointments between retailers and vendors. These 5-minute meetings will be scheduled in advance of the show. A schedule will be provided
to attendees upon arrival. These brief meetings of introduction are important to support the sponsors who have accepted the challenge to
support education for the independent retail channel.
Location: Conference Center Lobby
3:30 p.m. to 5:45 p.m. – Retailer-to-Retailer Sessions [Concurrent Session]
Breakout roundtable sessions focused on Best Practice models.
- Profitable Retailing: Q&A About The Numbers You Need To Bring Home The Bacon, Ian Baldwin
- Practical
& Creative Web Site Design, KC Lapiana, President, In the Kitchen, & Jed Royer, President, Royer Design
- Getting
What You Deserve From Suppliers, John P. Roberts, President, Blackpoint Management Inc., & Perry Reynolds
Location: Assigned Boardrooms Identified on Attendee Registration
6 p.m. to 9 p.m. – Dinner Reception
Sponsored by DPI Specialty Food
Celebrate the specialty gourmet industry with an evening of wonderful foods and wines. Attendees will also get to see what their peers have
created during the cross-merchandising and display competition sessions to be unveiled during the evening’s festivities. All guests are invited
to vote for their favorite display.
Location: Banking Hall
Thursday, Aug. 6
8:00 a.m. – Breakfast Buffet
Sponsored by Hurom
Location: Banking Hall
 9:00 a.m. to 10:30 a.m. – Keynote: Making the Consumer Connection – Phil Lempert
Phil’s up-to-the-minute industry analyses and trend-spotting will set the stage for his predictions, which will impact specialty wholesale
and retail in the next months, year and decade. The consumer shifts in behavior and shopping habits over the past year have created a new
paradigm for understanding how people buy specialty foods; in this session, you will learn how to leverage these learnings along with new
technologies to meet the needs of your current and most desired shoppers in ways that were recently available only to Fortune 500
companies. Engage shoppers firsthand as Phil moderates an unrehearsed, no-holds-barred discussion with consumers who tell it like it is – what
they like, what they don’t like and what they want more of from specialty food retailers and brands.
Speaker: Phil Lempert, Supermarket Guru
Location: Banking Hall
10:30 a.m. to 11:30 a.m. – The Perfect Storm: Solutions for Today’s Challenges
Expert retailers and industry insiders discuss what tools are necessary to weather today’s challenging economic climate. They reveal how they
built their own businesses, tools they’ve used to succeed and delve into their own visions and missions.
Moderator: Bob Livingston, Founder and CEO of REL Communications
Panelists: Renee Behnke, President Emeritus, Sur la Table; John P. Roberts, President,
Blackpoint Management Inc; Jonathan Rothstein, Independent Retail Consultant; Bill Snyder, President, William Glen; Larry Uhl, President,
West Point Market
Location: Banking Hall
11:30 a.m. to 12:30 p.m. – Vendor & Coffee Break
Sponsored by Capresso
Location: Banking Hall
11:30 a.m. to Noon – Display Building Feedback
Ian Baldwin critiques merchandising displays.
Location: Sansome Lobby
 12:30 p.m. to 1:30 p.m. – Yelp and Your Business
Geoff Donaker joined Yelp in the Fall of 2005. Since then, Yelp has grown more than 200 fold: from a promising city guide for San Francisco
into a leading local search site with 21 million monthly visitors and a presence across the United States, Canada and the United Kingdom. Geoff
started working on Web businesses in 1998; prior to Yelp, he helped grow online communities at eBay, Voter.com, Excite and Classifieds2000.
He is also an alumnus of Mercer Management Consulting (now Oliver Wyman) and Stanford (Mechanical Engineering). Donaker will discuss what
Yelp is and what it can do for retailers, as well as a general discussion of word-of-mouth’s online migration.
Speaker: Geoff Donaker, COO, Yelp!
Location: Banking Hall
1:30 p.m. to 2:00 p.m. – Vendor Break
Location: Banking Hall
Afternoon Concurrent Sessions, Sponsored by International Housewares Association
Enjoy a Smoothie Break, The Vitamix Team will be making smoothies in
the second floor conference lobby.
2:30 p.m. to 3:30 p.m. – Vendor Meetings [Concurrent Session]
Pre-established
appointments between retailers and vendors. These 5-minute meetings will be scheduled in advance of the show. A schedule will be provided
to attendees upon arrival. These brief meetings of introduction are important to support the sponsors who have accepted the challenge to
support education for the independent retail channel.
Location: Conference Center Lounge
2:00 p.m. to 3:00 p.m. – Retailer-to-Retailer Sessions [Concurrent Session]
Breakout roundtable sessions focused on Best Practice models.
- Viral Marketing & Virtual Tools –
Jed Royer, President, Royer Design; Luther Lowe, Manager of Local Business Outreach, Yelp!; and Terri Pauly, Senior Merchant
Manager, Amazon.com
- Marketing & Community Events: Reaching and Keeping Your Best Customer, Philip
Ruskin, President, Ruskin International, & Mary Moore, President/Owner, The Cook’s Warehouse
- Building Your business By the Numbers, Bob Coviello, President, HTI Buying Group
Location: Assigned Boardrooms Identified on Attendee Registration
3:30 p.m. to 4:30 p.m.
Riding the Wave of CHANGE
“Don’t rock the boat. If it ain’t broke, don’t fix it. Let sleeping dogs lie. Who moved my cheese?” All familiar phrases bemoaning the most fundamental law of nature … CHANGE is inevitable. So, why bemoan CHANGE if it’s coming our way anyway? This session explains how to leverage the inevitability of change. Harold Lloyd highlights some of the change agents under way today and demonstrates how to get your team on board and ride the waves of CHANGE. For vendors and retailers alike, this session and strategy is of paramount importance.
Speaker: Harold Lloyd, Harold Lloyd Presents
Location: Banking Hall
5:00 p.m. – Conference Closes
Hotel Reservations
The hotel for this event is Le Meridian.
For reservations:
Book online: http://events.ambassadors.com/ret09 (available dates online are August 3-7, 2009)
By phone: 888-267-0943
By e-mail: retail2020@ambassadors.net
For questions on registration and group rates, please contact Brittany Davies at brittany.davies@nielsen.com or at 646-654-5883
About Last Year’s Retail 2020
“My dream was to design a conference where members of the specialty food and kitchenware retail industry – from owners to floor personnel managers – would gather in a retreat-like setting, and take the time to access the road map of their businesses. I wanted to give them a place not only to
learn, but also to disconnect from the everyday and connect with their peers and educators, who would inspire new directions and
ideas that they could bring home and implement immediately.”
– Michelle Moran, Editor-in-Chief, The Gourmet Retailer
Here’s what attendees had to say about the August 2008 conference:
“There’s nowhere else to get this kind of information … ”
- Mary Moore, The Cook’s Warehouse, Atlanta, Georgia
“Every session gave me concepts that can and will help our business ... ”
- Dave West, Rolling Pin Kitchen Emporium, Brandon, Florida
“What a great mix of retailers and manufacturers!”
- Janis Friedman, Terraillon, Raleigh, North Carolina
“Retail 2020 gave us an important opportunity to see the industry from a very different perspective.”
- Gary Leavitt, Kitchen Resource, Salt Lake City, Utah
“This conference is exactly what the industry needed.”
- Robert Coviello, HTI Buying Group, Rochester, New Hampshire
Click here for a full recap of the August 2008 Conference
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