Annual coupon use is rising for the first time since 1992,
according to process improvement company Inmar, and coupon
distribution has reached the highest level recorded since the
company began tracking trends in 1988. For the first time in 17
years, consumers used more coupons than they did the year before,
with 3.3 billion CPG coupons redeemed in 2009, a 27 percent leap
from the 2.6 billion redeemed in 2008.
Increased coupon use began in October 2008, when the U.S. financial
crisis hit, noted Winston-Salem, N.C.-based Inmar, adding that five
successive quarters of double-digit growth in coupon use have
followed (based on percentage change from the same period of the
previous year).
This higher rate of redemption has come with an increase in
distribution. In spite of the poor economy, marketers invested
heavily in coupons, boosting the number available to the highest
level in more than three decades. Brands issued 367 billion
coupons, at an average face value of $1.44, showing that they were
committed to promotions last year.
According to New York-based News America Marketing, the News
Corporation division that produces SmartSource Magazine coupon
inserts and runs the consumer coupon site www.smartsource.com, the
data backs their 2009 observations.
"There has been a noticeable increase in page count over the past
year," said News America Marketing EVP of marketing Jesse Aversano.
"Manufacturers understand that, in a tough economy, coupons are an
effective and efficient way to spend their advertising
dollar."
"Brands saw coupons as a key to maintaining brand strength," added
Matthew Tilley, director of marketing for Inmar's promotion
services division. "If they reduced their promotional presence,
they stood to lose sales to lower-priced competitors and store
brands -- so they doubled down, hoping to create brand loyalty once
the economic dust settles."
News America Marketing also noted an increase in retailer promotion
pages in its free-standing insert (FSI), due mainly to the shift in
advertising and promotion dollars to shopper marketing initiatives,
said Aversano.
Online coupons additionally contributed to the rise in coupon
distribution and redemption, with Internet distribution up 92
percent and consumer redemption of these coupons up more than 360
percent.
"The weekly prints from www.smartsource.com are more than double what
we saw a year ago, which was double what our 2007 numbers were,"
affirmed Aversano. "However, in spite of the meteoric rise in
online and digital couponing, the traditional newspaper-distributed
FSI still accounts for 89 percent of all coupons distributed and
over half of the coupons redeemed. Consumers expect to find coupons
in their Sunday papers, and we'll continue to be there for them.
But they'll also find us online, in stores, on cell phones and
anywhere else that they want to find [coupons]."
As coupon numbers across the board grew in 2009, brands had to
mitigate the cost of higher redemption rates by maintaining face
values and keeping expiration periods in check. Last year, face
values decreased by 1 cent, reversing a multiyear trend of
increasing values. Additionally, expiration periods were shortened
by 10 percent last year, following years of virtually no
change.
"This is an exciting time to be in the coupon business," noted
Tilley. "Of course, we don't know how long this upward trend will
continue, but it is evident that coupons are back on shoppers'
radar; the economic downturn has instilled a drive to be smart and
frugal about spending, and coupons definitely have a role in
fulfilling it."





