While gift cards continue to gain in popularity as a practical
gift-giving alternative, Brandweek reports that in order to
attract buyers, more retailers need to provide the option to
personalize gift cards, this according to a study being released
this week by the National Research Network.
The perception that gift cards are impersonal is the top inhibitor
for consumers purchasing gift cards, the study found, with nearly
half of respondents citing that as a factor. The August study
polled 3,0007 consumers and was conducted online in conjunction
with market research company Hartman Group.
"In order to increase sales while also helping gift cards stand out
in the dense marketplace, marketers should focus on personalizing
the gift cards," said Keith Maladra, VP-consumer intelligence at
the National Research Network, Chicago.
Maladra said personalization would require a better understanding
of the target markets and what appeals to them. He added, "For
instance, gift card providers could customize gift cards for
children by placing an image of a 'cool kid' on the card."
Starbucks, Wal-Mart and Visa are among the larger companies that
offer personalized gift cards. It's done primarily via the Web,
allowing consumers to put messages and pictures on the cards.
In 2006, consumers spent nearly 18 percent of their 2006 total
holiday merchandise gift expenditure on gift cards, up from 13
percent in 2005, per the International Council of Shopping
Centers.
The National Research Network study also found that half of gift
card recipients typically spend more than the gift card amount when
redeeming it. Additionally, 15 percent of gift card recipients
spend less than the total gift card amount, giving the card issuer
a benefit.
While an ailing economy may affect the monetary amount given in
gift cards this holiday season, the study noted, over half of
consumers said they plan to purchase at least one card. In the past
year, respondents claimed to have spent $262 on gift cards, at an
average of $52 per card.
"What we see now is that gift cards are still one of the perfect
gift-giving solutions, but a third of respondents said they would
not spend as much," said Blaine Becker, director of marketing and
communications at Hartman Group, Bellevue, Wash.
Becker said marketers could consider adding value to their cards
this season, following in the footsteps of retailers that offered
an additional 10 percent to 20 percent this summer when consumers
were spending their tax stimulus checks.
Among other findings in the study:
- More females (60 percent) than males (44 percent) reported buying
cards in the last year;
- The average number of gift cards consumers receive tends to
correlate with household income. As household income increases,
consumers tend to purchase more gift cards;
- Christmas and birthdays were cited as the top occasions for gift
card giving;
- This holiday season, younger consumers are expected to buy gift
cards, with 78 percent being between the ages of 18-24;
- Discount stores such as Wal-Mart and Target were the most popular
gift card benefactors, with 42 percent of respondents reporting
purchasing a discount store card in the past year. Restaurants came
in second (26 percent), followed by clothing stores (21
percent).
"The gift card is a no-brainer for almost any company," said Jim
Novo, a marketing consultant based in St. Petersburg, Fla. "They
take very little space, so the revenue in terms of square footage
is tremendous. And they are low maintenance. It's a terrific way to
extend the brand."





